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Customer Care
Contact Us Partial Shipments
Ordering Options Order Changes or Cancellations
Hours of Operation Returns
Payment Terms Damaged Merchandise
Shipping Pricing and Product Specifications
Shipping Costs On-Line Order Security
Sales Tax Privacy Policy
Product Availability Your Satisfaction Guaranteed!
Contact Us

Our friendly staff will be happy to answer your questions and take your order between 8:00 AM to 5:00 PM Eastern Time, Monday through Friday, excluding holidays.  Feel free to contact us by any of these convenient ways: 

E-mail:          sales@MeterMall.com
Fax:              937-642-4691
Telephone:  1-800-969-0114 or 937-642-4691
                     11951 Rausch Road
                     Marysville, Ohio 43040
Ordering Options

Place your order On-line.  Shop MeterMall 24-7 and place your order at your convenience.  Go to MeterMall! We are also happy to take your order by e-mail, fax, telephone, or mail.  See Contact Us  for details.  Please include the following information with your order:

  --Billing name, mailing address, telephone number, fax number (if available) and e-mail address (if available).
  --Shipping address (no PO boxes, please)
  --Item number(s)
  --Item description(s)
Top of Page   --Prices
Hours of  Operation

The MeterMall On-Line catalog is open 24 hours per day, 7 days per week for your shopping convenience.  Our friendly staff will be happy to answer your questions and take your order by telephone 8:00 AM to 5:00 PM Eastern Time, Monday through Friday, excluding holidays.

Payment Terms

We accept VISA, MasterCard, American Express, and prepayment in US funds. A $20 bank service fee will be added to orders paid by wire-transfer-of-funds. Prepaid orders must include shipping costs.


MeterMall orders ship United Parcel Service by any service level you choose.  UPS delivery times vary according to  destination and availability of in-stock items. UPS Ground service can take up to 7 business days, and is not available to Alaska and Hawaii.  International delivery varies with destination and customs clearance time--up to 7 business days for UPS Express delivery and up to 14 business days for UPS Expedited delivery.

Shipping Costs

Shipping costs are calculated during the MeterMall check-out process prior to your final approval.  UPS rates are available for all US states and territories and many international destinations.  If your country is not listed, please Contact Us  Rates are calculated automatically based on the shipping weight, destination, and the level of service you choose.  Every order ships fully insured for your protection.

Sales Tax

All orders shipped to destinations within the state of Ohio are subject to 7.00% Ohio sales tax. Out-of-state purchases are not subject to sales tax at this time.  Ohio residents having tax-exempt status, must provide us with a copy of your Ohio Tax-Exempt Certificate in order to avoid sales tax. 

Orders shipped to destinations outside of the United States may be subject to import duties or tariffs.  These fees are the responsibility of the international customer.  

Product Availability

While we try our best to maintain a current inventory of all MeterMall products, temporary inventory shortages do occur from time to time.  In-stock items will ship within 1 business day of order receipt.  Orders received before 1 pm EST ship the same day, assuming items are in stock. Should a product not be available, you will be informed by e-mail about the delay and an expected ship date.  If you have questions about product availability, contact us at sales@MeterMall.com or call 1-800-969-0114.

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Partial   Shipments

We will contact you by email should some of your ordered items not be available for immediate shipment.  Orders will be delayed until they can ship complete unless you instruct us to ship a partial order.  Please be aware, that if you choose a partial shipment, shipping charges will be applied to each portion of the shipment. 

Order Changes    or Cancellations

Your order can be changed or canceled without obligation right up to the time it ships.  If you wish to change or cancel your order, please Contact Us  as soon as possible, and we will do our best to accommodate your request. Please understand that, after an order ships, you will be responsible for any unrecoverable costs resulting from the order change or cancellation.


If your are not completely satisfied with a MeterMall product, return it within 30 days for equal exchange, store credit, or full refund of the purchase price--your choice.  Returns received after 30 days from the sale date are subject to a restocking fee of 25% of the product price for each month beyond the 30 days.

Please return all materials originally shipped to you, including original packaging, accessories, parts, manuals, etc.  Enclose your packing slip with the backside filled out, stating the Reason for Return and Requested Action (eg., refund, credit, or exchange).  Send your return via traceable carrier to:
Top of Page                Merchandise Return
               11951 Rausch Road
               Marysville, Ohio 43040
Damaged Merchandise

MeterMall orders are filled with merchandise in good condition and carefully packed for safe transport.  Please Contact Us immediately if your order arrives damaged or in otherwise unsatisfactory condition.  We will make every effort to resolve the situation to your satisfaction. 

Pricing and Product Specifications

We reserve the right to update pricing and product specifications without notice. While MeterMall makes every effort to ensure the accuracy of the information on our web site, we are not liable for errors or omissions in this regard

On-Line Order Security

To insure your security, all of your personal information?including credit card information?is transferred over a Secure Socket Layer, encrypted using the best encryption technology available today. The small padlock in the lower corner of your browser screen verifies that your shopping experience and information transfer is secure.  

You have our assurance, that once your on-line purchase is completed, NO RECORD OF YOUR CREDIT CARD NUMBER IS RETAINED BY US--not on our server, not on our office computers, not even in our written records.  Still, if you are uncomfortable providing us with payment information over the internet, you are welcome to place you order by another of our Ordering Options.
Privacy Policy

MeterMall considers your personal privacy to be of utmost importance.  You are welcome to shop MeterMall freely without identifying yourself or revealing any personal information. Placing an order, of course, necessitates your sharing certain information, and we promise to use this information only to help you complete a transaction, communicate with you about your order status, or to update you on products or services by means of a newsletter, press release, or tech bulletin (see opt-in/opt-out, below). We will never sell, share, or trade your personal information with other individuals or companies unless required by law.  As a company asset, customer information may be subject to transfer of ownership in the event that MeterMall or a substantial portion of its assets were ever sold. 


You choose to receive information from MeterMall by filling out a registration form or emailing us. We will not send you information unless you have elected to receive it, and you can stop receiving information from us by choosing to unsubscribe at any time. Simply type REMOVE or UNSUBSCRIBE in the subject line of any email received from us and then reply, or Contact Us by any of the means outlined above.

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Privacy Liability 

We make every effort to protect the information that you provide us. In the event that your private information is revealed due to some occurrence beyond our control, MeterMall bears no liability for the disclosure or any subsequent damages.  By providing information, a user accepts the terms of the MeterMall Privacy Policy.  MeterMall reserves the right to periodically make changes to our Privacy Policy. If you have any questions about our privacy statement or your experience with this website, please Contact Us.

Your Satisfaction Guaranteed!

All MeterMall products and accessories are warranted to be free from defects in material and workmanship for a period of one year from the date of purchase. During the warranty period, MeterMall will, at our option, repair or replace products that prove to be defective. This warranty is void if the MeterMall products have been damaged by customer error or negligence or if they have been modified or used in a manner or under conditions not intended by the manufacturer.  Please direct all warranty claims to MeterMall.

Limited Liability

Except as described in our guarantee, there are no warranties, expressed or implied, including but not limited to merchantability and fitness for a particular purpose.  MeterMall, and its parent company, Animal Environment Specialists, Inc. (AES) shall not be subject to and disclaims: (1) any other obligations or liabilities arising out of breach or contract or of warranty, (2) any obligations whatsoever arising from tort claims (including negligence and strict liability) or arising under other theories of law with respect to products sold or services rendered by MeterMall/AES or any undertakings, acts, or omissions relating thereto, and (3) all consequential, incidental, and contingent damages whatsoever.   These terms and conditions shall constitute the entire agreement between MeterMall/AES and the purchaser, and shall be governed by and constructed according to the laws of the state of Ohio and the United States of America.

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All rights reserved.